Council Services & Facilities Update

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Council provides many essential services to the community and will minimise disruptions to these services as much as possible, however certain changes have been implemented to ensure the health and wellbeing of the Uralla Shire community and staff.

If you have any questions or concerns regarding the status of a service please don’t hesitate to get in touch by calling us on (02) 6778 6300 or email us on

Council Service

Service Status

Services Provided

Water services


Services at the Uralla and Bundarra Water Treatment Plants continue as usual.

Sewerage services


Services at the Uralla Sewerage Treatment Plant continue as usual.

Waste Collection


Kerbside collection services continue as usual.

Waste and Recycling services at Landfill and Recycling Centres/ Transfer Stations



Waste management facilities and transfer stations continue to be operational across the Shire.

Strictly no cash payments or transactions at the Uralla Waste Management Centre.

Visitors to the Uralla facility should drop recycling in the 24-hour bins on the entrance wall. 

Civil Infrastructure Maintenance Programs


Road, bridge, and infrastructure maintenance services continue as usual.

Ranger/Animal Control services


Services continue as usual.

Parks and Reserves

Open to public

Parks and Reserves remain open and accessible by the public, however visitors must observe social distancing practices.

Playgrounds, outside gyms and skate parks


Open to public

Outdoor playgrounds and gym equipment will reopen with residents encouraged to use caution when using the equipment including to:

  • Wash your hands before and after you use this equipment.
  • Assume the person who has used the equipment before you has the virus.

Do not go out into the community if you’re feeling unwell and maintain physical distancing.

Customer Service

Open to public from Monday 13 September 2021

Customer Service is open between 8.30am - 4.30pm each weekday (excluding lunch from 1pm - 2pm). Customers are encouraged wherever possible to complete interactions online at or by phone  (02) 6778 6300

Uralla Library

Open to public from Monday 13 September 2021 

Uralla Library will be open to the public as per its regular hours. To find out the status of regular library activities call the library on (02) 6778 6470.    

Online services are through the Central Northern Regional Library’s eLibrary at includes:

  • RB Digital - eBooks, eAudioBooks, eMagazines
  • Bolinda BorrowBox - eBooks, eAudioBooks
  • Story Box Library - Childrens Video Books
  • Beamafilm - Videos and Movies
  • Freegal Music - Music and Music Videos
  • Ancestry Library Edition

The exterior returns chute remains open at all times.

Uralla Visitor Information Centre

Open to public from Monday 13 September 2021   

Online services are available at and

Development Applications

Available online:

Face to face services for Development Applications are available by appointment – please call Council's customer service centre.

Uralla Street Store

Open to public from Monday 13 September 2021  

For more information, please call (02) 6778 6300.
Caravan Park and Camping Grounds Operational Open with COVID Safe plans and measures in place.
Community activities, workshops, training events
Activities, workshops and training has recommenced with COVID Safe measures in place.
Meetings with Council staff

Meetings with Council staff can take place via phone and/or online, or face-to-face from Monday 13 September 2021.

Sporting Complex and Recreational Facilities
Limited bookings available.

Limited bookings and use is available within current COVID public health guidelines.

Booking of Council Facilities

Limited bookings available

The Community Centre is taking bookings for groups within current COVID public health guidelines.

Please provide your COVID Safe Plan to staff at the time of booking.

Tablelands Community Support

 Access is restricted as per Public Health Order

My Aged Care referrals for TCS are closed except for Goods, Equipment and Assistive Technology, Home Maintenance and Home Care Packages.  We have some capacity to take on emergency referrals direct from the Regional Assessment Team. During these times of increased COVID restrictions, all group social support recipients not able to receive their service will be contacted and assisted as possible.                                

Tablelands Community Transport

Access is restricted as per Public Health Order

Transport services can continue under the current COVID restrictions, but excludes group social support due to the  person-to-space ratio required.

McMaugh Gardens Aged Care Facility

Access is restricted as per Public Health Order

NSW Health has advised that currently residents in residential aged care facilities not under stay at home orders may have up to two visitors per day in their room provided the visitors do not come from a stay at home area and have not been to a stay at home area.

Phone or video calls are accessible for all residents to enable regular communication with family.

To arrange a Facetime or Zoom catch up with residents please email or call (02) 67786380 to arrange a time between 9am and 4pm weekdays.

From 1 May 2020, anyone working in or visiting a residential aged care facility will need to provide evidence of current Influenza Vaccination.


Council Meetings

The health and safety of our community is our first priority and we are closely monitoring the advice and adhering to the directives from the Government and public health authorities.

Until further notice and consistent with current directions related to physical distancing and COVID Safe guidelines measures will be taken for our Ordinary and Extraordinary Meetings of Council to be held in Council Chambers.

For more information please visit our Council Meeting page here.