Council Services & Facilities Update

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This page is updated to reflect changes to service delivery as required by the current Public Health Order.

See https://legislation.nsw.gov.au/information/covid19-legislation for more details.

If you have any questions or concerns regarding the status of a service please don’t hesitate to get in touch by calling us on (02) 6778 6300 or email us on council@uralla.nsw.gov.au

Council Service

Service Status

Services Provided

Parks and Reserves

Open to public

Parks and Reserves remain open and accessible by the public. Visitors must observe rules as per the current Public Health Order. 

Playgrounds, outside gyms and skate parks

 

Open to public

Outdoor playgrounds and gym equipment are open to the public. Visitors must observe rules as per the current health order. 

Pool Open to public  Use of EFTPOS preferred for contact-free payment. 

Customer Service

Open to public

Customer Service is open between 8.30am - 4.30pm each weekday (excluding lunch from 1pm - 2pm). 

Customers are encouraged wherever possible to complete interactions online at uralla.nsw.gov.au. or by phone  (02) 6778 6300

Customers must observe rules as per the current Public Health Order. 

Uralla Library

Open to public

Uralla Library will be open to the public as per its regular hours.

Visitors must observe rules as per the current Public Health Order. 

To find out the status of regular library activities call the library on (02) 6778 6470.    

Online services are through the Central Northern Regional Library’s eLibrary at www.cnl.nsw.gov.au includes:

  • RB Digital - eBooks, eAudioBooks, eMagazines
  • Bolinda BorrowBox - eBooks, eAudioBooks
  • Story Box Library - Childrens Video Books
  • Beamafilm - Videos and Movies
  • Ancestry Library Edition

The exterior returns chute remains open at all times.

Click-and-collect services are available to all members.

Uralla Visitor Information Centre

Open to public

Visitors must observe rules as per the current Public Health Order.

Online services are available at uralla.com and urallashiredirectory.com

Development Applications
Operational

Available online: planningportal.nsw.gov.au

Face-to-face services for Development Applications are available by appointment – please call Council's customer service centre.

Uralla Street Store

Open to public

Stall operators and customers must observe rules as per the current Public Health Order. 

For more information, please call (02) 6778 6300.

Caravan Park and Camping Grounds Operational Visitors must observe any applicable rules as per the current Public Health Order.
Meetings with Council staff
Operational

Meetings with Council staff can take place via phone and/or online, with face-to-face meetings available by appointment. Customers must observe rules as per the current Public Health Order. 

Sporting Complex and Recreational Facilities
Open

Users and spectators must observe rules as per the current Public Health Order.

Booking of Council Facilities

Bookings available

The Community Centre is taking bookings for groups. Customers must observe rules as per the current Public Health Order. 

Tablelands Community Support

 Access is restricted as per Public Health Order

My Aged Care referrals for TCS are closed except for Goods, Equipment and Assistive Technology, Home Maintenance and Home Care Packages.  We have some capacity to take on emergency referrals direct from the Regional Assessment Team. During these times of increased COVID restrictions, all group social support recipients not able to receive their service will be contacted and assisted as possible.                                

Tablelands Community Transport

Access is restricted as per Public Health Order

Transport services can continue under the current COVID restrictions, but excludes group social support due to the person-to-space ratio required.

McMaugh Gardens Aged Care Facility

Visitor restrictions 

 

The following guidelines are in place for McMaugh Gardens in order to keep our residents safe.

Residents are permitted to have two fully COVID vaccinated visitors aged 12 years and over, plus two children aged under 12 years per day

Visitors aged 12 years and over must have received a second dose of a COVID vaccination at least 14 days prior to their visit.

Up to 2 children under 12 years are permitted to visit provided they are accompanied by a person fully vaccinated against COVID-19.

Visitors are strongly encouraged to receive the 2022 seasonal flu vaccine as soon as it is available.

Visitors are to have a negative antigen test prior to entry. Staff will supply the tests.

Visitors are to sign the visitor’s book on entry

Visitor’s temperature will be taken by a staff member. If your temperature is above 37.5 degrees we ask you not visit

Visitors will be asked by staff the following screening questions prior to entering:

Have you COVID-19 symptoms?

Have you been exposed to COVID-19 in the past 14 days?

Are waiting for a COVID-19 test result?

Have you been overseas in the previous 14 days?

All visitors are to wear a P2 mask and face shield/goggles

All visits are to take place in the resident rooms

Existing requirements in the Public Health (COVID-19 Care Services) Order 2022 on visiting residents who are at end of life remain in place.

Residents may leave the facility and attend family gatherings or for other reasons but must abide by the current Public Health (COVID-19 General) Order (No 2) 2021.

We ask the resident or person responsible to complete an external outing risk assessment form prior to leaving the facility.  These forms are located in the foyer.

Residents who leave the facility to attend a family gathering or event will be antigen tested on Day 2 after their return and again on Day 6.

We hope the above measures will reduce any future COVID-19/Flu outbreaks. If you could kindly pass this email onto other family or friends they may visit McMaugh Gardens

For further information please contact McMaugh Gardens on (02) 6778 6380.

Waste and recycling services at Landfill and Recycling Centres/Transfer Stations 

 Operational. 

 Open to vaccinated adults (16yr+) and all youth under 16

Waste management facilities and transfer stations continue to be operational across the Shire.

Eftpos payments or transactions preferred at the Uralla Waste Management Centre. 

Visitors to the Uralla facility should drop recycling in the 24-hour bins on the entrance wall.

 Waste collection   Operational   Kerbside collection services continue as usual.
 Water services  Operational  Services at the Uralla and Bundarra Water Treatment Plants continue as usual.
 Sewerage services  Operational  Services at the Uralla Sewerage Treatment Plant continue as usual.
 Civil Infrastructure and Maintenance Programs  Operational  Road, bridge and infrastructure maintenance services continue as usual.
 Ranger/Animal Control services   Operational  Services continue as usual.

 

Council Meetings

The health and safety of our community is our first priority and we are closely monitoring the advice and adhering to the directives from the Government and public health authorities.

The requirements for masks and other restrictions have been lifted in accordance with the recent Health Order changes (15 December 2021). 

For more information please visit our Council Meeting page here.