Council Services & Facilities Update
This page has been updated to reflect changes to service delivery as required by the Public Health Order which came into effect 11 October 2021.
See https://legislation.nsw.gov.au/information/covid19-legislation for more details.
If you have any questions or concerns regarding the status of a service please don’t hesitate to get in touch by calling us on (02) 6778 6300 or email us on council@uralla.nsw.gov.au
Council Service
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Service Status
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Services Provided
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Parks and Reserves
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Open to public
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Parks and Reserves remain open and accessible by the public. Visitors must observe rules as per the current Public Health Order.
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| Playgrounds, outside gyms and skate parks
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Open to public |
Outdoor playgrounds and gym equipment are open to the public. Visitors must observe rules as per the current health order.
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| Pool |
Open to vaccinated adults (16yr+) and all youth under 16 from Saturday 23 October 2021 |
Sign-in required. Proof of vaccination required for customers 16 years and over.
Use of EFTPOS preferred for contact-free payment.
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Customer Service
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Open to vaccinated adults (16yr+) and all youth under 16
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Customer Service is open between 8.30am - 4.30pm each weekday (excluding lunch from 1pm - 2pm).
Sign-in required. Proof of vaccination required for customers 16 years and over.
Customers are encouraged wherever possible to complete interactions online at uralla.nsw.gov.au. or by phone (02) 6778 6300
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Uralla Library
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Open to vaccinated adults (16yr+) and all youth under 16
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Uralla Library will be open to the public as per its regular hours.
Sign-in required. Proof of vaccination required for customers 16 years and over.
To find out the status of regular library activities call the library on (02) 6778 6470.
Online services are through the Central Northern Regional Library’s eLibrary at www.cnl.nsw.gov.au includes:
- RB Digital - eBooks, eAudioBooks, eMagazines
- Bolinda BorrowBox - eBooks, eAudioBooks
- Story Box Library - Childrens Video Books
- Beamafilm - Videos and Movies
- Freegal Music - Music and Music Videos
- Ancestry Library Edition
The exterior returns chute remains open at all times.
Click-and-collect services are available to all members regardless of vaccination status.
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Uralla Visitor Information Centre
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Open to vaccinated adults (16yr+) and all youth under 16
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Sign-in required. Proof of vaccination required for customers 16 years and over.
Online services are available at uralla.com and urallashiredirectory.com
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Development Applications
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Operational
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Available online: planningportal.nsw.gov.au
Face-to-face services for Development Applications are available for vaccinated adults by appointment – please call Council's customer service centre.
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| Uralla Street Store |
Open to vaccinated adults (16yr+) and all youth under 16
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Volunteers operating the Uralla Street Store and customers are required to be vaccinated if over 16 years.
For more information, please call (02) 6778 6300.
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| Caravan Park and Camping Grounds |
Operational |
Visitors must observe rules as per the current Public Health Order. |
Community activities, workshops, training events
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Operational
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Activities, workshops and training has recommenced with COVID Safe measures in place.
Sign-in required. Proof of vaccination required for participants 16 years and over.
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Meetings with Council staff
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Operational |
Meetings with Council staff can take place via phone and/or online, with face-to-face meetings available for vaccinated adults by appointment.
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Sporting Complex and Recreational Facilities
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Limited bookings available for vaccinated adults (16yr+) and all youth under 16. |
Limited bookings and use is available. Customers must observe rules as per the current Public Health Order.
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Booking of Council Facilities
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Limited bookings available for vaccinated adults (16yr+) and all youth under 16
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The Community Centre is taking bookings for groups. Customers must observe rules as per the current Public Health Order.
Please provide your COVID Safe Plan to staff at the time of booking.
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Tablelands Community Support
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Access is restricted as per Public Health Order |
My Aged Care referrals for TCS are closed except for Goods, Equipment and Assistive Technology, Home Maintenance and Home Care Packages. We have some capacity to take on emergency referrals direct from the Regional Assessment Team. During these times of increased COVID restrictions, all group social support recipients not able to receive their service will be contacted and assisted as possible.
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Tablelands Community Transport
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Access is restricted as per Public Health Order
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Transport services can continue under the current COVID restrictions, but excludes group social support due to the person-to-space ratio required.
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McMaugh Gardens Aged Care Facility
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Access is restricted as per Public Health Order
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NSW Health has advised that from 11 October 2021 two visitors per day aged 12 years and over will be permitted to visit a resident in an aged care facility in the resident's room if they are fully vaccinated and their second dose was received at least 14 days prior to their visit. Children under 12 are not permitted to enter an aged care facility.
Evidence of full COVID-19 vaccination, entry screening, QR code sign-in and wearing a surgical mask are required for entry.
Phone or video calls are accessible for all residents to enable regular communication with family.
To arrange a Facetime or Zoom catch up with residents please email mcmaughgardens@uralla.nsw.gov.au or call (02) 67786380 to arrange a time between 9am and 4pm weekdays.
From 1 May 2020, anyone working in or visiting a residential aged care facility will need to provide evidence of current Influenza Vaccination.
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| Waste and recycling services at Landfill and Recycling Centres/Transfer Stations |
Operational.
Open to vaccinated adults (16yr+) and all youth under 16
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Waste management facilities and transfer stations continue to be operational across the Shire but are closed to unvaccinated adults (aged 16 years and over).
Strictly no cash payments or transactions at the Uralla Waste Management Centre.
Visitors to the Uralla facility should drop recycling in the 24-hour bins on the entrance wall.
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| Waste collection |
Operational |
Kerbside collection services continue as usual. |
| Water services |
Operational |
Services at the Uralla and Bundarra Water Treatment Plants continue as usual. |
| Sewerage services |
Operational |
Services at the Uralla Sewerage Treatment Plant continue as usual. |
| Civil Infrastructure and Maintenance Programs |
Operational |
Road, bridge and infrastructure maintenance services continue as usual. |
| Ranger/Animal Control services |
Operational |
Services continue as usual. |
Council Meetings
The health and safety of our community is our first priority and we are closely monitoring the advice and adhering to the directives from the Government and public health authorities.
Until further notice and consistent with current directions related to physical distancing and COVID Safe guidelines measures will be taken for our Ordinary and Extraordinary Meetings of Council to be held in Council Chambers.
Access to Council Chambers is closed to unvaccinated adults (16 years and older). Proof of vaccination or exemption will be required.
For more information please visit our Council Meeting page here.