Our Values and Customer Service Principles
We succeed as a team with integrity and accountability
Indicators: no dishonesty; mistakes are identified and corrected.
Keeping our people and community safe
Indicators: Hazard reporting is high; incident occurrence is low.
Commitment to Service
We use resources efficiently in an equitable manner
Indicators: Customer service is fair, tailored and within resources.
Our Customer Service Principles
All people are equal
In the interest of the community
We act on facts
Value-for-money use of resources
We are genuinely fair
We are clear and concise